The shortest road to your payout

What does Onlyspins Casino need for account verification?

The license requires us to know who plays, so we check once and finish inside 39 hours.

Start the check

Licensed & AuditedAnjouan license ALSI-562111, verified by BMM Testlabs, iTech Labs, and Gaming Laboratories International.

Right after signing up

How long will the check take?

After these six lines you will know who runs the check and how to reach them.

Company checking

Onlyspins Casino LLC

License held

Anjouan Offshore Finance Authority, ALSI-562111

Typical wait

39 hours

Needed by

Before your first withdrawal

Questions go to

[email protected]

Youngest player

18+

Straight through first time

One upload beats three attempts

Read these four passes and your first upload will probably be your last.

Corners inside the frame?

Photograph your photo ID flat on a table in daylight, with all four corners inside the frame. Glare across the text is the single reason most files come back.

From full page to approval

Send a proof of address showing your name and home address, dated recently, as a full page. Screenshots cropped to the top lines leave us guessing who lives there.

Numbers hidden, name shown

Show the payment card image with the long number hidden but your name and the last digits visible. Both sides work best, and the card must be one you used here.

A clear answer in your inbox

Sit back while the file is read; most land inside 39 hours and we e-mail you either way. If something is off, you get the exact reason rather than a blank refusal.

What we read

Photographs we can actually accept

It answers the question most players ask first: what exactly do you want from me?

Photo ID

ConfirmsYou are who the account says

Must showAll four corners, face clear, no glare

Proof of address

ConfirmsWhere you actually live

Must showFull page, name, address, recent date

Payment card image

ConfirmsThe card belongs to you

Must showYour name, last digits, long number hidden

Get the file through next round

Cropped, so not accepted? Cropping, filters or a screenshot of a file strip the edges the checker needs, so the paper no longer proves what it should. Send the untouched photo from your camera roll Leave all four edges of the page in frame

Request a current bill. A proof of address dated months back is refused because it must show where you live now, not where you lived then. Order a fresh statement from your bank Use a bill issued in the last three months

Glare and folds. Glare, a thumb over the corner or a folded page hides details, so the checker cannot confirm the numbers match your account. Lay the paper flat on a plain table Shoot in daylight with the flash off

When we ask where the money comes from

Holding a licence from the Anjouan Offshore Finance Authority (ALSI-562111) means Onlyspins Casino must show where player money originates. Nothing about the request points at you personally; it is a routine anti-money-laundering step every licensed operator follows, and it is not an accusation.

One or two of these usually settle the question:

Recent bank statement
Payslip or salary advice
Tax or income summary
Sale or inheritance record
Pension or benefit letter

Four moments

Moments the check lands in your inbox

Read it once and you will know exactly which moment of your play brings the paperwork.

Swapping payment routes

Adding a card or wallet you have not used here before links a new payment route to your name, so we confirm the holder matches your profile.

Higher ceiling, fresh papers?

Asking for a higher deposit ceiling suggests your play is changing, so affordability papers and an updated identity check may be requested.

Clear the first cash-out

Cashing out for the first time is the deadline set by our licence, so the full set of documents is gathered before the money leaves.

Confirming you are 18+

Where age is unclear from the file, a photo ID is asked for so we can confirm you meet the 18+ rule for New Zealand players.

Answers at hand

Verified or still pending: what settles it

Six plain answers that settle the hold sitting on your withdrawal.

Can I withdraw before you check my identity?+

No. The licence we hold makes the identity check a condition of any payout, so the latest point it can fall is just before your first withdrawal is released. Onlyspins Casino may come to you earlier than that, at sign-up or when your first deposit lands.

Which regulator stands behind Onlyspins Casino?+

The Anjouan Offshore Finance Authority licenses us as Onlyspins Casino LLC, company number 517595, under licence ALSI-562111. That licence is the reason every payout passes through KYC and AML checks, and it sets the standard those checks follow.

How many hours should I set aside for the review?+

Our benchmark is 39 hours from the moment your files land with the verification team. Files that are clear and complete are often signed off inside that window, while blurry or mismatched paperwork sends the review back to the start. Track the outcome through support, which answers around the clock.

A photo got rejected. What is my next move?+

Rejection is almost always about the image, not about you, so read the reason attached to it and send a sharper version. Take a fresh shot in daylight, keep all four corners in frame and skip the cropping. If the message is unclear, write to [email protected] and ask which detail failed.

Will you ask me for the same papers again later?+

No. Once your identity and address are on file and approved, that record stays valid for your everyday cashouts. A repeat request only turns up if something material changes, such as an expired document or a different payment method being used on the account.

My surname changed after marriage. Does that matter?+

Yes, it does, because the name on your Onlyspins Casino account has to match the one on your photo ID. Send the document showing the change, such as an updated ID, and the details on file get aligned with it. Until the two match, a payout can stall at the check.