Player Protection

How Does Onlyspins Casino Support Responsible Gambling?

Play only from 18, and every Onlyspins Casino account carries deposit limits, loss limits, session time reminders, self-exclusion and reality checks.

Set a Limit

Licensed & AuditedAnjouan license ALSI-562111, verified by BMM Testlabs, iTech Labs, and Gaming Laboratories International.

Support You Can Reach

The Facts That Protect Your Play

Onlyspins Casino keeps the legal age, licence, helpline and support contact in plain view.

Minimum Age18+

LicenceAnjouan Offshore Finance Authority, ALSI-562111

Gambling Helpline Aotearoa0800 654 655

Limit and Exclusion Questions[email protected]

Setting Your Limits

Which Limits Can You Set in Your Account?

Most players worry a limit will be hard to find; each tool sits in your account settings.

How Much Goes In?

Cap what you put in before a session starts; switch it on when a deposit feels automatic rather than planned.

When You Start Chasing

Set a ceiling on what a losing session can cost, and turn it on if you tend to chase money back.

Where Did the Hour Go?

Get a nudge at set intervals so a short sit does not stretch on; switch it on when you lose track of the clock.

A Full Account Lockout

Lock yourself out for a chosen stretch when play stops feeling like entertainment; switch it on before willpower alone has to carry you.

Show Me My Session Time

Turn on pop-up notices that show how long you have been playing, and keep them on when sessions stretch unnoticed.

Quick Setup

A Number You Choose Yourself

Four steps settle the question of where a limit lives and how you confirm it took.

You Are Logged In

Open your account menu and look for the settings area, where the responsible gambling controls sit beside your personal details.

Match Tool to Worry

Pick the kind of limit you need: deposit, loss or session time; check which one matches the worry that brought you here.

Day, Week or Month?

Enter the amount or the time, then choose whether it applies to a day, a week or a month.

Back to Check

Confirm the change, then reopen the settings page to make sure the new limit is showing there.

Pause Versus Self-Exclusion

Put Play on Hold. Set a pause inside your account when you want hours or days away from play. Ask support to apply it, and the account stays open but cannot be used for the period you chose.

A Stop You Cannot Undo. Choose self-exclusion when you need a stop that lasts. Ask support to close access for up to two years, and the decision cannot be undone early once it is in place.

No Register Here. New Zealand has no national self-exclusion register, so your account is where the stop is set. Ask live chat to apply it, then ring the Gambling Helpline if you want someone to talk it through.

Someone to Talk To

You Do Not Have to Sort This Alone

You will have the names and numbers of free help that answers in this country.

Gambling Helpline Aotearoa

Call the Gambling Helpline Aotearoa for free, confidential support day or night, for players and for family members. Free text is available if talking feels hard. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Reach the Problem Gambling Foundation for free counselling, peer and cultural support, with eighteen clinics across the country. Freephone and text lines run Monday to Friday, 8:30 to 17:00. pgf.nz

Safer Gambling Aotearoa

Use Safer Gambling Aotearoa to read about signs of harm, practical tips and local support, whether you gamble yourself or worry about someone who does. safergambling.org.nz

When Does Play Stop Being Fun?

Noticing the signs early gives you room to act while the choice is still easy. A deposit limit or a short pause is the first step, not the last one, and neither asks you to explain yourself.

Read through these and see which ones sound like your own week.

You play longer than you planned
Spending goes past what you set
You chase a loss with another deposit
You keep the play quiet from family
Irritation rises when you cannot play
Borrowing money to keep going
Sleep and mood slide with the results

Weighing a Break

Before You Ask Us to Close It

After reading, you will know how to close the account, pause it, adjust a limit and end an exclusion.

Can you close my account here for good?+

Yes. Email the support address shown below and ask for closure, and the team will handle the request from your registered email address. Onlyspins Casino keeps one account per player, so a closed account is not replaced by a new one.

Why do I have to prove my age before I can play?+

Age checks are part of getting the account open, because play here starts at 18 and older. Send the photo ID, proof of address and payment card image when asked, and verification is completed before any deposit is taken.

If I take a break, when am I allowed to play again?+

During the break the account stays locked, and play opens again by itself once the chosen period runs out. Deposits, bets and bonuses are all held back until then, with no request needed from you.

Where do I go if a limit needs changing?+

Return to the limits section of the account, where each value you set is listed and can be replaced. Changing a limit is a deliberate step rather than a quick toggle, so give the change a moment of thought before saving it.

Can an exclusion be lifted before its time is up?+

No. Once a self-exclusion starts it runs for the whole period you picked, and Onlyspins Casino will not shorten it or reopen the account early. Choose the length with that in mind, and treat the end of it as a fresh decision.